Frequently Asked Questions
Orders & Purchases
How do I cancel or edit an order?
How do I cancel or edit an order?
If you have not yet received tracking information, you may contact our support team with your order number to request changes. Once the order has shipped, we are unable to make any edits.
How can I track my order?
How can I track my order?
You can track your order by checking the shipping confirmation email, which contains a tracking number and a link to the courier's website.
What if there is a problem with my order?
What if there is a problem with my order?
If there is an issue with your order, please contact our customer service team as soon as possible. You can reach us via email, phone, or through the contact form on our website. Provide your order number and a brief description of the problem so we can assist you quickly.
I didn't receive all off my order?
I didn't receive all off my order?
If part of your order is missing, please check the shipping confirmation email to see if the items were sent separately. If all items should have arrived together or if you have concerns, contact our customer service team with your order number. We’ll investigate and resolve the issue promptly.
Returns & Exchange
What is your returns policy?
What is your returns policy?
We offer a 30-day return policy for most products. Items must be in their original condition, unused, and with all packaging intact. E-products are not eligible for return.
Items returned after 30 days will be shipped back to the ordering school, along with a bill for the shipping charges.
Return shipping is the customer’s responsibility.
How do I initiate a return?
How do I initiate a return?
To start a return, contact our support team with your order number and reason for return.
Send returns to:
Christian Schools International
3100 Walkent Drive NW
Grand Rapids, MI 49544
How long does it take to process my return or exchange?
How long does it take to process my return or exchange?
Once we receive your returned item, processing typically takes 5-7 business days. Refunds will be issued to your original payment method.
Shipping & Tracking
How long does shipping take?
How long does shipping take?
Shipping typically takes 3-5 business days after your order is processed. In total, you can expect to receive your order within 7-10 business days. Delivery times may vary depending on your location.
Do you offer expedited shipping?
Do you offer expedited shipping?
Expedited shipping is currently unavailable. For urgent requests, please email sales@csionline.org
Can I change my shipping address after placing an order?
Can I change my shipping address after placing an order?
If your order hasn’t been processed yet, you can contact our support team to update your shipping address. Once the order is shipped, we’re unable to make changes.
Do you ship internationally?
Do you ship internationally?
International shipping is temporarily paused and will resume in May. In the meantime, if you would like to place an international order, please email sales@csionline.org